Management Information System Book

Ethical and Societal Dimensions. The vital role of

information technologies and systems in society raises

serious ethical and societal issues in terms of their impact

on employment, individuality, working conditions,

Summary

privacy, health, and computer crime, as illustrated in

Figure 13.2 .

Employment issues include the loss of jobs—a result

of computerization and automation of work—versus

the jobs created to supply and support new information

technologies and the business applications they make

possible. The impact on working conditions involves

the issues of computer monitoring of employees and

the quality of the working conditions of the jobs that

use information technologies heavily. The effect of IT

on individuality addresses the issues of the depersonalization,

regimentation, and inflexibility of some computerized

business systems.

Employees’ heavy use of computer workstations

for long periods raises issues about and may cause

work-related health disorders. The use of IT to access

or collect private information without authorization,

as well as for computer profiling, computer

matching, computer monitoring, and computer libel

and censorship, raises serious privacy issues. Computer

crime issues surround activities such as hacking,

computer viruses and worms, cyber-theft, unauthorized

use at work, software piracy, and piracy of intellectual

property.

Managers, business professionals, and IS specialists

can help solve the problems of improper use of

IT by assuming their ethical responsibilities for the

ergonomic design, beneficial use, and enlightened

management of information technologies in our

society.

• Ethical Responsibility in Business. Business and IT

activities involve many ethical considerations. Basic

principles of technology and business ethics can serve as

guidelines for business professionals when dealing with

ethical business issues that may arise in the widespread

use of information technology in business and society.

Examples include theories of corporate social responsibility,

which outline the ethical responsibility of management

and employees to a company’s stockholders,

stakeholders, and society, and the four principles of

technology ethics summarized in Figure 13.4 .

• Security Management. One of the most important

responsibilities of the management of a company is to

ensure the security and quality of its IT-enabled business

activities. Security management tools and policies can

ensure the accuracy, integrity, and safety of the information

systems and resources of a company and thus minimize

errors, fraud, and security losses in its business

activities. Examples mentioned in the chapter include the

use of encryption of confidential business data, firewalls,

e-mail monitoring, antivirus software, security codes,

backup files, security monitors, biometric security measures,

computer failure controls, fault-tolerant systems,

disaster recovery measures, information system controls,

and security audits of business systems.

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